At IANZ we’re always looking at ways we can do and be better. 

We thought the pandemic years were tough, and they were, but 2023 has thrown some big weather and economic curve balls at us all. 

Our brokers have worked hard to deliver the best they can for their clients through it all. Which makes us really proud when we learned that our 2023 broker advocacy, aka net promoter score, has come out at +70.

Our clients rate the service from our brokers as the single most important factor when choosing insurance for their business. Their adviser remains their go-to source when seeking information on general insurance. 

Broker satisfaction is 94%. 9 in 10 clients feel confident they have the right level of insurance for their business. 

Some of the verbatim comments from clients include:

• “Awesome responsive service every time. High quality advice.”
• “Always upfront and honest… very helpful when it comes to filing claims.”
• “There when we need them and proactive in offering support before we have made contact”.
• “Personal connection and trust”.  

Thanks to our network across the country, it’s a terrific result. 

But we aren’t resting. We’ll keep working hard to keep our communications with clients strong and do even better in 2024.