2021 Net Promoter Score

2021 Net Promoter Score

We’re delighted that our 2021 Net Promoter Score (NPS) has come out at 64 – putting us in the ‘excellence’ range for insurance providers.  

Based on independent research, this result is testament to the ongoing dedication of our brokers to deliver on our four pillars of trust, advice, choice and value.  

Other highlights from the results: 

  • Clients’ satisfaction with their broker remains very strong with 82% claiming to be ‘very satisfied’, delivering an overall satisfaction rating of 94%, consistent with our 2019 results.  
  • IANZ clients continue to highlight the importance of service from their broker when choosing insurance for their business, and they are increasingly likely to consult their current insurance adviser for information on general insurance. 
  • ‘Excellent advice’, ‘trustworthy’, ‘transparent, timely and accessible’ and ‘outstanding product knowledge’ were common feedback themes. 

We’ll thrilled with these results, and each one of the 65 broking businesses in our network shares in this success.  

Here’s to the next 12 months of #advicenotprice 

General Advice Warning

The information provided is to be regarded as general advice. Whilst we may have collected risk information, your personal objectives, needs or financial situations were not taken into account when preparing this information. We recommend that you consider the suitability of this general advice, in respect of your objectives, financial situation and needs before acting on it. You should obtain and consider the relevant product disclosure statement before making any decision to purchase this financial product.

Cyber Insurance

Cyber Insurance

Technology has never been so deeply entwined in our businesses. While it delivers significant efficiencies and convenience, it also comes with significant cyber risks.

Cyber Q&A with Steve Dymond - Part 2

July 30, 2020

Giving your passwords a clean bill of health

August 25, 2020

We survived a hacking attempt

August 11, 2020

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